Frequently Asked Questions
Do you ship overseas?
We currently only ship within the USA. Please learn more about our shipping policy here.
How long will it take to get my orders?
It depends on where you are. Normally orders will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Can I track my order?
Absolutely! Once your order is shipped, we will provide you with a tracking number. You can use this tracking number to monitor the progress of your package and get real-time updates on its location and estimated delivery date.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. The free shipping policy may change over time, so please check our shipping policy for the most up-to-date information.
What payment methods do you accept?
We accept various payment methods, including major credit cards (Visa, Mastercard, American Express, Dinners Club, Discover, JCB), PayPal, and other secure online payment options. You can select your preferred payment method during the checkout process.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption protocols and work with trusted payment service providers to ensure the confidentiality and integrity of your payment details. Your information is processed securely and is not stored on our servers
Can I cancel or modify my order after it has been placed?
We strive to process and ship orders promptly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee changes, we will do our best to accommodate your request if your order has not yet been shipped.
What is your return policy?
We offer a generous return window of 60 days from the date of delivery. Within this period, you can initiate a return if you wish to return your product. Please refer to our return policy on our website for detailed information.
How do I initiate a return?
Initiating a return is easy. Simply reach out to our customer support team or visit our returns policy page on our website. Our team will guide you through the return process and provide you with the necessary instructions.
Who covers the return shipping costs?
We will cover the return shipping costs
How long does it take to process a refund?
Once we receive your returned item, we aim to process the refund within 3-5 business days. The refunded amount will be credited back to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.
What if I have further questions or need assistance with a return?
We are here to help! If you have any further questions or need assistance with anything else, please don't hesitate to reach out to our friendly customer support team. We are committed to ensuring your satisfaction and will provide the necessary support.