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    Refund Policy

    Refunds
    Return Handling Process time: 1-2 business days when receive return request.

    14 Days Money Back Guarantee.

    You may return your undamaged product and packaging within 14 days of purchase to receive a FULL REFUND for any reason.

    30 Days Money Back Guarantee for Quality Issue.
    If the reason for return isn’t quality-related, the customer must pay the return shipping costs. You may return your undamaged product and packaging within 14 days of purchase to receive a free-repair or replacement. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Usually customer receive their refund within 3-7 bsuiness days when the refund gets approved.
    Additional non-returnable items:
    Gift cards
    Downloadable software products
    Some health and personal care items

    Exchanges
    In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 30 days of receiving your product to begin the process.

    Return Shipping
    After you’ve submitted a return request to via email, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.

    You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.

    Final Sale Items
    If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at
    support@kigassenzio.com

    USA & JAPAN Shipping

    7-Days Shipping, ONLY Japan and USA at the moment.

    30-Day Returns

    Not 100% In LOVE With Your Purchase? Send It Back, Hassle Free!

    Satisfaction Guaranteed

    Our Products Are Of High Quality, Made With The Finest Material.

    24/7 Customer Support

    Got Questions? We Got Answers! Live Chat with Us, Email Us Or Connect with Us on Social Media