Política de reembolso

Kigassenzio Return Policy

Here at Kigassenzio, we fundamentally believe you will be thrilled with the products you purchase from Kigassenzio stores, be it our official website or our amazon store . That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging including all attached accessories. You’ll also need the receipt or proof of purchase and we’ll exchange it or offer a full refund based upon the original payment method.
For returns, please note the following:
    • Products can be returned only in the country or region in which they were originally purchased.
    • Kigassenzio does not accept returns of products purchased from other retailers. All  branded products purchased through other retailers must be returned directly to them in accordance with their respective returns and refunds policy.
    • Products and packaging must be returned in new and undamaged condition. Any product showing signs of wear or being soiled in any way will be unacceptable
    • Kigassenzio is not responsible for items lost or damaged during shipping.
    • Your refund will initiate within 2-3  business days of receiving and inspecting your return. 
    • We do not accept returns/exchanges or allow refunds for individual items in a promotional kit or bundle.
  • All returns are subject to validation and approval at Kigassenzio’s discretion
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    How do I begin the return process?
    To start a return, you can contact us at support@kigassenzio.com. Please note that returns will need to be sent to the following address: 30 North Gould Street, Sheridan Wyoming 82801, United States.

    If your return is accepted, we’ll give you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

    You can always contact us for any return question at support@kigassenzio.com.


    Damages and issues
    Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


    Exceptions / non-returnable items
    Certain types of items cannot be returned, like  custom products (such as special orders or personalized items), We also do not accept returns for product carrying bags. Please get in touch if you have questions or concerns about your specific item.

    Refunds

    We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 10 business days have passed since we’ve approved your return, please contact us at support@kigassenzio.com.